Sales Terms & Conditions for end users
If you wish to change or return an item, please contact our offices in Benalmádena (see address below). If you live nearby, you can visit our offices. You also have the option to return the item by parcel post or carrier, but you must contact us before sending the goods, we do not accept packages without prior agreement.
From SolarVenti.es you always have a 2 year warranty ( 5 years on Solarventi® Air Collectors ), which means you either get it repaired or replaced, refund or reduction in price, depending on the specific situation . Warranty coverage, as a starting point are defects, which have been present at the time of delivery, manufacturing or material defects.
We provide a two year warranty on all products purchased from SolarVenti.es, (5 years on Solarventi® Air Collectors ). Should the product contrary to expectations break during the warranty period, it will be repaired free of charge on our or the manufacturer's workshop, except if the error is due to operator error , faulty maintenance, modifications or gross misuse by the user.
Cancellation and replacement policy
As our customer at SolarVenti.es, you can regret any purchase made on our website. You can cancel the order and get your money back, within 14 days after you received the goods. It is a condition that the goods and packaging are in the same condition as when you received it.
When the product is received and found unused and in the same condition as delivered we will refund the price of the product.
Enclose a letter describing what you want: product replaced or your money back. Remember name and address. If possible, your order number. If you want your money back, please include your bank account details, (NOT credit card number) so that we can transfer you the money. We do NOT accept any returns by COD. All returns have to be approved prior shipping. Transportation cost and payment fees are not refunded.
We register your personal information with the purpose of delivering your order. Personal information registered with SolarVenti.es is stored for five years, after which the data is deleted. When collecting personal information through our website, we ensure that it is always done with your express consent, so that you are informed of exactly what information is collected and why. The CEO of Solarventi is the data administrator and have access to your information. We do not store and transmit customer data encrypted. Information provided to www.solarventi.es is not transmitted or sold in any way to third parties, and we do not register any sensitive personal information.
We use log statistics on www.solarventi.es, which means that a statistical system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the site they leave, etc. Log statistics are solely for the purpose of optimizing www.solarventi.es
How to shop with us?
To make a purchase on www.solarventi.es you go through 6 steps.
- Locate the item or items you want and add them to your cart
- From the shopping cart proceed to checkout (Checkout)
- Type your personal information
- Choose payment method
- Accept our terms and conditions
- Check that all information is correct on the summary page and approve the purchase
On www.solarventi.es you can only order products through our website. If you have questions about items that are not on the site, please feel free to contact us.
All prices include VAT and other taxes. The prices are current prices.
When you deal with www.solarventi.es agreements are in Spanish.
It is not possible to view past orders by logging in to the website.
On www.solarventi.es you can pay with VISA, MasterCard, American Express and many others.
All payments are made through ( What is PayPal ? www.paypal.com ) ( It is not necessary to have a PayPal account).
Cash on delivery - you can choose to receive your order by COD. Delivery by COD has an additional cost of 3 % of the order total.
Bank Transfer - you can choose to pay your order by bank transfer. Immediately after ordering, you will receive an email with order confirmation and bank transfer details.
All prices in the web shop www.solarventi.es include Spanish VAT (21 % per 1/9-2012 ), but do not include shipping.
Shipments of goods purchased on www.solarventi.es are insured and prices can be found under "Shipping" and include Spanish VAT and packaging.
Your data is by completing your payment via PayPal encrypted (SSL) and is thus secured against abuse under Paypal security.
There can never be deducted an amount greater than the amount you have authorized.
Mundo Danés S.L. / SolarVenti España